At Three Plannerz, we are committed to ensuring a smooth and reliable delivery experience for our customers.

Processing Time

  • Orders are typically processed and shipped within 1-2 business days of receiving the order.
  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time & Costs

  • We offer domestic shipping across Cairo and Giza for now.
  • Standard shipping typically takes 2-6 business days, depending on the destination.
  • Shipping costs are calculated at checkout based on your location and selected shipping method.

Order Tracking

  • Once your order has shipped, you will receive an email with a tracking number to monitor the delivery status.
  • You can track your order by clicking the link in your confirmation email or logging into your account on our website.

Lost or Delayed Shipments

  • If your package is delayed beyond the estimated timeframe, please contact us at Info@threeplannerz.com.
  • We are not responsible for delays caused by shipping carriers, weather conditions, or customs processing.

Returns Due to Failed Delivery

  • If a package is returned due to an incorrect address or failed delivery attempt, we will contact you for re-shipment arrangements.
  • Additional shipping charges may apply for re-delivery.

Refund and Exchange Policy

At Three Plannerz, we want you to be fully satisfied with your purchase. If you’re not completely happy with your order, we’re here to help.

Refunds

  • We accept returns for a full refund within 7 days of the delivery date.
  • Items must be unused, in original packaging, and in the same condition as received.
  • Once we receive your returned item, we will inspect it and notify you about the status of your refund.
  • Approved refunds will be processed within 7 business days and credited to the original payment method.

Exchanges

  • We offer exchanges for a different planner type or design, subject to availability.
  • Items must be unused, in original packaging, and in the same condition as received.
  • To request an exchange, please contact us within 7 days of receiving your order.

Return Shipping

  • Customers are responsible for return shipping costs.
  • If a refund is approved, the return shipping cost will be deducted from your refund amount.

How to Initiate a Refund or Exchange

  • Contact us at Info@threeplannerz.comwith your order details and reason for return/exchange.
  • We will provide you with the return instructions and shipping address.
  • Once received and inspected, we will process your refund or exchange accordingly.